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Return Policy
Return Policy
Customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, you can easily and quickly initiate a return request in accordance with the conditions outlined below.
Return Period
You may return your order within 14 days from the date of delivery without providing any reason. The return period starts on the day the product is delivered and ends on the 14th day. Return requests made after this period cannot be accepted as they fall outside the legal timeframe.
Return Conditions
To be eligible for a return, the product must meet the following conditions:
The product must be unused.
The product must be unwashed and in resalable condition, especially in terms of personal hygiene.
It must be returned in its original packaging, with tags and any included accessories.
There must be no damage, stains, tears, or deformations.
Otherwise, your return may be rejected, and the product will be sent back to your address.
Return Process
To initiate a return, simply contact us. Once your request is received, we will send you the necessary return instructions and details of our contracted shipping partner via email or SMS.
We strongly recommend using only our authorized shipping partner for returns. This ensures a faster process, and the shipping cost is covered by us.
If you choose to return the item using a different shipping company, you will be responsible for the shipping fee, and our company cannot be held liable for any issues.
For questions regarding returns, exchanges, or invoices, feel free to contact our WhatsApp support line at +90 554 884 38 96.
Refund Process
Once we receive the returned product, it will be inspected. If it meets our return conditions, a refund will be issued within 3–7 business days.
Refunds will be processed using the original payment method (credit card, debit card, bank transfer, etc.). Please note that the time it takes for the refund to appear in your account may vary depending on your bank.
Product Exchange
If you prefer to exchange a product instead of returning it, similar conditions apply:
The product must be unused and undamaged.
It must be returned with original packaging and accessories.
The requested item for exchange must be available in our stock.
Once you submit your exchange request, our customer support team will guide you through the process and provide all the necessary details.
Return Conditions
The product must be unused.
The product must be unwashed and in resalable condition, especially in terms of personal hygiene.
It must be returned in its original packaging, with tags and any included accessories.
There must be no damage, stains, tears, or deformations.
Otherwise, your return may be rejected, and the product will be sent back to your address.
Return Process
We strongly recommend using only our authorized shipping partner for returns. This ensures a faster process, and the shipping cost is covered by us.
If you choose to return the item using a different shipping company, you will be responsible for the shipping fee, and our company cannot be held liable for any issues.
For questions regarding returns, exchanges, or invoices, feel free to contact our WhatsApp support line at +90 554 884 38 96.
Refund Process
Once we receive the returned product, it will be inspected. If it meets our return conditions, a refund will be issued within 3–7 business days.
Refunds will be processed using the original payment method (credit card, debit card, bank transfer, etc.). Please note that the time it takes for the refund to appear in your account may vary depending on your bank.
Product Exchange
The product must be unused and undamaged.
It must be returned with original packaging and accessories.
The requested item for exchange must be available in our stock.
Once you submit your exchange request, our customer support team will guide you through the process and provide all the necessary details.