Frequently Asked Questions (FAQ)

Our products are covered by a 2-year warranty against manufacturing and workmanship defects, starting from the date of purchase.

During this period, you are entitled to free maintenance and repair services for any malfunctions or technical issues that may arise.

All warranty-related services are carried out by our authorized service teams and are subject to evaluation based on the product’s usage conditions.

Yes, we provide technical support even after the warranty period has ended. This includes fault diagnosis, maintenance services, and spare part replacement, offered for a service fee.

If you send your product to us, our service team will inspect it and provide you with detailed information about the repair process, including the estimated cost and time required.

This way, you can continue to use your product with confidence for years to come.

Yes, we offer eco-conscious and vegan-friendly alternatives for our customers who prioritize sustainability.

Our yoga mats made from natural rubber are produced using environmentally friendly and sustainable materials that do not harm nature. In addition, our Pilates and exercise mats made from TPE (Thermoplastic Elastomer) are both eco-conscious and completely free of animal-derived materials, making them ideal for vegan users.

You can find detailed information about these features in the product descriptions on our website.

The shipping time of your order may vary depending on the day and time your purchase is made.

• Orders placed before 2:00 PM (weekdays) are processed and handed over to the shipping company on the same day.

• Orders placed after 2:00 PM are shipped on the next business day.

• Orders placed on weekends or public holidays are processed on the following business day.You can easily track the status of your order through the SMS notifications sent to your phone.

You can complete your purchases securely by choosing the payment method that suits you best.

On our website, you can place orders using all major debit and credit cards, with one-time or installment payment options available.

For customers who prefer to pay via bank transfer or EFT, the necessary account details are provided during the checkout process.

Once your order is handed over to the shipping company, a tracking number will be sent to your registered mobile number via SMS.

Using this number, you can easily check the status and estimated delivery time of your package through the official website of the respective courier service.

For orders within Türkiye, we offer free shipping on orders with a total cart value of $64.50 or more. Please note that this offer may be updated from time to time, so we recommend checking our website for the most current information. Additionally, we also provide free shipping during seasonal promotions and special sales events.

However, for international orders, we do not offer a free shipping option. Shipping costs vary depending on the destination country and the volumetric weight of the product. The exact shipping fee is automatically calculated during the checkout process and displayed before you complete your order.

If you notice visible damage on the outer packaging—such as dents, tears, or signs of liquid exposure—at the time of delivery, please do not accept the package and request a damage report from the delivery personnel.

This report is essential for ensuring a smooth return or exchange process, both for you and for our company.

Once you have the report, contact us immediately and we will assist you as quickly as possible.

Once your order is shipped, the delivery time may vary depending on your city or district.

Typically, orders are delivered within 1–2 business days in major cities and 2–3 business days in more remote areas.

However, during busy periods such as public holidays or promotional events, delivery times may be extended by a few days.

For international orders, the delivery time varies depending on the destination country.

You have the right to cancel your order before it is shipped. To initiate the cancellation, simply contact our customer service team as soon as possible. If your order has not been shipped yet, the cancellation will be processed quickly through our system, and the refund will be initiated on the same day. If the product has already been shipped, the cancellation will be considered as part of the return process.

An e-archive invoice is generated for each product you purchase and is automatically sent to the email address you provided during the order process. If you can’t find the invoice in your email inbox, you can contact our customer service team to request a resend.

If you wish to return a product you purchased, you can submit a return request within 14 days from the delivery date. Before initiating the return process, the product must meet the following conditions:

• It must be unused.

• It must not be washed.

• It must not have any damage, stains, or deformation.

• It must be ready for return with all accessories and in its original packaging.

To create a return request, simply contact our customer service team. Once your request is received, we will provide you with details about the return process and the contact information for the shipping company. When the return is processed via our partner shipping company, the shipping cost will be covered by us. Once the returned product reaches us, its condition will be inspected, and the process will be completed.

Yes, we offer product exchange services. To be eligible for an exchange, the following conditions must be met:

• The product must be unused.

• It must be returned in its original packaging and in complete condition.

• The product must not have any physical deformities, stains, tears, etc.

The exchange will be processed if the requested product is available in stock. To initiate the exchange process, simply contact us. Our customer service representatives will guide you through the process and provide you with the details of the shipping company. Shipping costs for exchanges via our partner shipping company will be covered by us.

You have the right to return a product within 14 days from the date of delivery. To initiate the return, it is sufficient to notify our company within this period. The return period is arranged in accordance with applicable legal regulations.

Once the returned item reaches us, it will first go through an inspection to ensure it meets our return conditions. After approval, your payment will be refunded within 3–7 business days. The refund will be issued using the same payment method you used during checkout (such as credit card, debit card, or bank transfer). Please note that the time it takes for the refund to appear in your account may vary depending on your bank’s processing times.

During the return and exchange process, if the shipment is made using our partnered courier service, the shipping cost is covered by our company. However, if you choose to use a different courier service, the shipping fee will be your responsibility.